FAQ

Placing an order
☼ What if I have a question?

Any query about an item, an order or a topic not addressed in this site, please feel free to contact us.

☼ How do I place an order?

When you have found your desired item, simply click the "Add To Cart" button, clicking on it will place the item in your shopping cart. When you have finished adding the ones you love, click the "Checkout" button and follow the directions for completing your order.

☼ Where can I enter a coupon code?

At the Checkout page, right below the added items there is a blank box named "Enter Coupon".

☼ What payment methods do you accept?

Any Visa, MasterCard, American Express or Discover card. We also accept payments via PayPal. 

Shipping
☼ How long will it take for my order to be delivered?

• For orders inside the Dominican Republic it takes from 2 to 4 business days.
• International orders takes from 3 to 18 business days, that depends on the shipping method chosen.

☼ Orders placed within the Dominican Republic

Most orders require 2 to 4 business days to process from the time of purchase.

Delivery time varies depending on the shipping company you choose:
• BM Cargo (1 a 3 días)
• Caribe Tours (1 a 3 días)
• Entrega a domicilio (1 a 3 días)
• Metro Pac (1 a 3 días)

*Specify on the Note To Seller your preferred office to receive your items. When your order ships we'll send you an email confirmation with the tracking number. Once an order ships it can not be modified or canceled. Customers must present their ID with the same name as the order when picking up the package.​

☼ International Orders (Outside the Dominican Republic)

Most orders require 2 to 4 business days to process from the time of purchase.

We have two courier options for your convenience:
• DHL Express for a fast 3 to 6 days delivery (DHL Express does not ship to P.O. boxes)
• The Local Postal Service which varies depending on your location.

If you choose the Local Postal Service option, your tracking number may take some days to display information until the package arrives at your local post office.

When your order ships we’ll send you an email confirmation with the tracking number. Once an order ships it can not be modified or canceled. We are not responsible for international custom fees.We send the merchandise to the address provided by you, so make sure to provide it correctly. ​

☼ Countries we ship to

Albania
Argentina
Aruba
Australia
Bermuda
Brazil
Canada
Chile
China
Colombia
Costa Rica

Dominican Republic
Ecuador
El Salvador
France
Germany
Hong Kong
Hungary
Italy
Jamaica
Japan
Lebanon

Mexico
The Netherlands
New Zealand
Nicaragua
Panama
Paraguay
Peru
Portugal
Puerto Rico
Russia Federation
Saint Vincent and the Grenadines

Singapore
Spain
Sweden
Switzerland
TaiwanTrinidad and Tobago
United Arab Emirates
United Kingdom
United States of America
Uruguay
Venezuela

Exchanges + Returns
☼ How do I exchange or return an item?

To exchange or return an order, please read our return policy.

☼ What if my item arrives damaged?

In the unlikely situation that a item arrives damaged, please email us and we'll be pleased to help you.

Mulata glow
☼ What is mulata glow?

A powerful mix of tropical plants specifically created to give you the most beautiful Caribbean glow and achieve the perfect tan while it protects, nourishes and moisturizes the skin.

☼ What is it made of?

Cocos Nucifera (coconut oil), Theobroma Cacao (cocoa oil), Daucus Carota L extract (carrot extract), Bixa Orellana extract (bija extract), gold Mica & lots of Caribbean love.

☼ What does it smell like?

​Some say it smells like the beach  🤷🏽♀️ others say it smells like paradise  👀 Honestly, in a more precise description it actually smells like a warm yet sweet mix of chocolate and coconut on salty skin, yum! All thanks to the natural tropical ingredients.

☼ What makes it so special?

It does not contaminate your skin nor the environment and it's completely free from nasty ingredients you can’t pronounce. Plus, thanks to this recipe, you’ll get a beautiful tan within your skin instead of on your skin, which means it will last so much longer. Winning!

☼ What is the shelf life?

Since Mulata Glow is made with 100% natural ingredients and has no preservatives, we recommend to use it within 1.5 years.

☼ will it solidify in cold weather?

Yes, coconut oil is one of the main ingredients, it will solidify under 15ºC - 60ºF. Simply submerge the bottle in warm water for a couple of minutes and voilá! It's ready to use.

Other information
☼ Is your website secure?

Yes! All pages are protected by a Secure Socket Layer (SSL) to encrypt the data.  We do not sell or give out your personal information to other parties.

☼ How can I be added to the newsletter list?

You can register your email in the footer of our website.

Still got some unanswered questions?

We’re here to answer any questions you might have.

Contact us